Case Studies

What we've shipped — and what it changed.

A snapshot of recent builds across professional services, eCommerce and operations. Client names are anonymised on request; we're happy to introduce you to a reference customer on request.

Voice Agent Professional Services 6-week build

After-hours client intake assistant for a mid-sized law firm.

The firm was losing one to two qualified enquiries a night to voicemail. We built an AI voice agent that answers after-hours calls, captures intake details, routes urgency, and books a callback into the lawyer's calendar — all in their tone of voice.

Brief
Stop losing leads to voicemail. Keep the conversation feeling human.
Built
Voice agent with calendar integration, CRM hand-off, urgency scoring, audit log on every call.
Tech
GPT-4 family, ElevenLabs voice, Twilio telephony, HubSpot CRM.
"It now handles 70% of after-hours enquiries — and we've stopped losing leads to voicemail." — Operations Director, anonymised
Workflow Automation eCommerce 3-week build

Customer support triage + draft-reply for a Shopify retailer.

The support team was drowning in repetitive questions about shipping, sizing and returns. We built an AI layer over their helpdesk that triages inbound, categorises intent, and writes a first-draft reply — grounded in their own policies and product catalog.

Brief
Cut first-response time. Stop copy-pasting the same five answers.
Built
Intent classifier + RAG-based draft-reply engine sitting inside their Zendesk workflow.
Tech
Claude family, embeddings over product catalog + policy docs, Zendesk webhook integration.
"Tickets we used to spend 4 minutes on now take 40 seconds — and the agent already wrote the answer." — Head of CX, anonymised
Sales Copilot B2B SaaS 5-week build

AI account researcher + outreach drafter for a 12-person sales team.

Reps were spending half their day on research and email drafting. We built a copilot that pulls account context from public sources and CRM, then drafts a tailored first-touch email the rep can edit and send in 30 seconds.

Brief
Get reps back to selling. Personalise outreach without the personalisation tax.
Built
Multi-source enrichment pipeline + structured outreach drafter inside the rep's existing Outreach.io workspace.
Tech
Claude family, custom enrichment pipeline, Salesforce + Outreach.io integration.
"Reply rates are up nearly 2x and reps are spending the saved time on actual conversations." — VP Sales, anonymised

More case studies on the way.

Looking for a build in a specific sector? Ask us — we can usually share something relevant under NDA.

Could your business be the next case study?

Request a free 30-minute strategy call. We'll model the ROI for your specific build — even if you don't end up working with us.

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